We want you to be happy with everything you buy from egoo-mall. This policy follows Egypt's Consumer Protection Law No. 181 of 2018.
Returns and exchanges within 14 days
- You can return or exchange any product within 14 days of receiving it, without giving a reason.
- The product must be unused, in the condition you received it, in its original packaging with all its accessories and tags.
Items that cannot be returned once opened
For hygiene reasons, these items cannot be returned or exchanged once opened, unsealed or tried:
- Cosmetics, skin care, hair care and fragrances.
- Socks and hosiery.
They can be returned within 14 days if they are still sealed as they arrived.
Faulty or wrong items
If your item arrives faulty or damaged, or it is not what you ordered:
- We replace it or refund it in full, including the delivery fee.
- We pay for the return shipping.
- Message us as soon as it arrives, with a photo, so we can sort it out quickly.
Change of mind
If you return an item in good condition because you changed your mind:
- We refund the full price of the item.
- The original delivery fee and the return shipping are paid by the customer.
How to return an item
- Message us on WhatsApp (the link is at the bottom of every page) with your order number and the item you want to return or exchange.
- We arrange a time to collect it from your address.
- We check the item when it reaches us.
Refunds
- We refund within 7 days of receiving the returned item.
- If you paid by card, the money goes back to the same card. Your bank may take a few more days to show it.
- If you paid cash on delivery, we transfer the money to your bank account, mobile wallet or InstaPay.
- If we cancel an order because an item is unavailable, we refund everything you paid.